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People working in your house?

Home Visit
August 27, 2020


WE all need people to visit our homes to carry out essential repair and maintenance work. It’s no surprise that many people have been putting things off lately but delaying or failing to arrange service and repair work can increase different risks as well as costs. See links below for government guidance for working in people’s homes.

For householders

Personal circumstances differ. You may be comfortable booking someone to visit your house or it may make you anxious. Regardless of how you feel it will be reassuring to know that the person coming has procedures to minimise risks. It shows they care about you and about themselves and their employees.

Working procedures may be published on their website or they may send you a copy. Or, just pick up the phone and get your questions answered. The main things you want to know are:

  • Questions about the health of people in your household and a confirmation of the same at their end. An agreement to notify each other of any change to health before the work starts and delay the work if there is any doubt.
  • Observing social distancing guidelines. It’s usually easy to be in a different room while the work is carried out.
  • Enhanced hygiene procedures. E.g. hand washing / sanitising, gloves, wearing masks where appropriate, protection / sanitising the working area.

For tradespeople

It doesn’t matter if you are a plumber, a cleaner, a painter or a chimney sweep. Get yourself a set of procedures and routines and stick to them every time you visit a house. Publish them and send them to your customers. A good set of procedures reduces everyone’s risk to a very low level. It also makes good business sense to reassure your customers.

Members of the Guild of Master Chimney Sweeps received comprehensive guidance on working procedures at the start of the crisis in March. Further guidance and the importance of customer communications was issued as sweeps began to return to normal working. Most have been very pro-active in getting these messages to their customers.

You can find your local professional sweep at: www.findachimneysweep.co.uk

The government guidance for working in people’s homes is mostly common sense. The guidance helps you identify and minimise the risks to you (or your employees) and to the households you visit. www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/homes.

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